Terms and Conditions

Effective: 9 July 2026

These Terms and Conditions govern the use of the Mira artificial intelligence-based booking assistant service. The Service is primarily intended for businesses (B2B). By ordering or beginning to use the Service, the Customer agrees to be bound by these Terms and Conditions.

1. Service Provider

• Service Provider: Morvai Máté, sole proprietor
• Registered office: 9061 Vámosszabadi, Szabadi utca 7., Hungary
• Tax number: 58070222-1-28
• Registration number: 56698413 (register of sole proprietors)
• Representative: Morvai Máté
• Customer service and complaints: hello@bookwithmira.com
• Websites: www.bookwithmira.hu, www.bookwithmira.com
• Hosting provider: Vercel Inc. (440 N Barranca Ave #4133, Covina, CA 91723, USA; privacy@vercel.com)

2. Definitions

• Service:the subscription-based software-as-a-service provided under the Mira name, including an AI-powered chat assistant embedded in the Customer's website with a script tag. It answers visitor questions using the Customer's knowledge base, captures lead information and, where a calendar integration is enabled, manages bookings.
• Customer: a business or other organisation ordering the Service in the course of its economic or professional activity.
• End User:a visitor to the Customer's website who uses the embedded chat assistant.
• Customer Portal: the online interface through which the Customer may access Service settings, usage data and the embed code.
• Conversation: a series of messages exchanged between an End User and the assistant within one session.

3. Scope and acceptance

These Terms apply to all legal relationships between the Service Provider and the Customer concerning the Service. The agreement is concluded electronically, is not filed, refers to no code of conduct and is available electronically. The contract language is Hungarian or, for international Customers, English.

4. The Service

• an embeddable web chat assistant for the Customer's website;
• automatic answers based on the knowledge base supplied by the Customer, including FAQs, price lists and service descriptions;
• capture and delivery of lead information to the Customer;
• Google Calendar integration for retrieving availability and creating bookings;
• a Customer Portal with usage statistics and configuration options; and
• customisable branding where included in the selected plan.

The Service Provider continuously develops the Service. Features and their operation may change, provided that the overall standard of the Service is not materially reduced.

5. Formation of the agreement

The Customer may order the Service through the website, by e-mail or by contacting the assistant. The agreement is formed when the parties reach an individual agreement, such as acceptance of an offer or confirmation of an order. These Terms form an integral part of that agreement. Orders are confirmed electronically.

6. Free trial

Each plan includes a 14-day free trial and no payment card is required. Either party may terminate during the trial with immediate effect, without giving reasons or incurring a payment obligation. If the Customer does not terminate by the end of the trial, payment for the selected plan becomes due after the trial period.

7. Fees and payment

• A one-off setup fee of HUF 79,000 (EUR 199) applies to monthly plans. The setup fee is waived for annual plans paid in advance.
• The Service Provider is exempt from charging VAT under the applicable Hungarian small business exemption. If this exemption ceases, the fees will be subject to VAT at the rate then in force.
• Fees are payable by bank transfer against an electronic invoice by the due date shown on the invoice.
• For late payment, the Service Provider may charge statutory default interest and, for business-to-business agreements, the statutory recovery-cost lump sum. If payment is more than 15 days overdue, the Service may be suspended until the debt is paid.
• Fees may be changed prospectively on at least 30 days' notice. If the Customer rejects the change, it may terminate before the change takes effect.

8. Usage limits

Each plan includes a monthly conversation allowance. Once exhausted, the assistant will not start new conversations during that calendar month. The Customer Portal will indicate when the limit is close to being reached. The parties may agree on an upgrade or additional capacity. Abusive use, including automated bulk requests, may be technically restricted.

9. Customer obligations

• The Customer may use the Service only for lawful purposes and on a website that it owns or is lawfully authorised to operate.
• The Customer is responsible for the lawfulness, accuracy and content of its knowledge base, business data and instructions, including prices and service descriptions.
• The Customer must provide End Users with its own appropriate privacy notice. For chat, booking and lead data collected through the widget, the Customer is the data controller.
• The Customer must not transmit unlawful, deceptive or hateful content, or attempt to bypass or reverse engineer security measures.
• Portal access, login e-mail addresses and magic links must be kept confidential. The Service Provider is not responsible for misuse resulting from a breach of this duty.
• For Google Calendar integration, the Customer must be authorised to use the connected calendar and accepts Google's then-current terms.

10. Service Provider obligations and availability

The Service Provider will provide the Service professionally and with reasonable care and will seek to maintain continuous availability. Because the Service depends on cloud infrastructure and third-party hosting, AI and calendar services, uninterrupted or error-free operation is not guaranteed. Planned maintenance will be announced where reasonably possible. Faults may be reported to hello@bookwithmira.com and remediation will begin within a reasonable period.

11. Artificial intelligence

• Responses are automatically generated by a large language model and may be inaccurate or incomplete.
• The assistant answers from the Customer's knowledge base. The Service Provider is not liable for incorrect answers caused by inaccurate Customer-supplied information.
• The Customer must review bookings and leads. Assistant responses bind the Customer only within the limits and instructions set by the Customer.
• Security filters reduce misuse, but an End User may attempt manipulation such as prompt injection. The Service Provider excludes liability for damage caused by such third-party abuse to the fullest extent permitted by law.

12. Intellectual property

The Service, software, source code, design and the Mira name are the Service Provider's intellectual property. During the agreement, the Customer receives a non-exclusive, non-transferable right to use the Service for its intended purpose. Customer-supplied knowledge and branding remain the Customer's property; the Customer grants the Service Provider the limited rights needed to provide the Service.

13. Data protection

Detailed data-processing rules are set out in the Privacy Policy. For End User data processed through a widget on the Customer's website, including chats, bookings and leads, the Customer is the controller and the Service Provider is the processor. The parties will agree processing terms meeting Article 28 GDPR through the Privacy Policy and, where applicable, a separate data processing agreement.

14. Confidentiality

Each party must protect business secrets and confidential information learned while performing the agreement and use it only for that purpose. This duty survives termination.

15. Limitation of liability

• The Service Provider is liable for proven direct loss caused by its breach. Except where liability cannot lawfully be limited, including intentional or grossly negligent conduct and harm to life, physical integrity or health, liability excludes lost profit and indirect or consequential loss such as lost bookings, lost business or indirect loss arising from data loss.
• Subject to those exceptions, aggregate liability is capped at the Service fees actually paid by the Customer during the 12 months before the claim.
• The fees reflect these limitations, within the limits of Sections 6:152 and 6:526 of the Hungarian Civil Code.

16. Suspension and restriction

The Service may be suspended in whole or in part where payment is more than 15 days overdue, the Customer uses it unlawfully or contrary to these Terms, or suspension is necessary to protect security or other customers. If suspension results from the Customer's breach, it does not suspend the Customer's payment obligations.

17. Term and termination

• A monthly agreement continues indefinitely and may be terminated by the Customer at the end of the current billing period. Fees already paid are non-refundable.
• An annual agreement paid in advance continues until the end of the paid period and may be terminated for the anniversary date. Except for a material breach by the Service Provider, the annual fee is not refundable pro rata.
• Either party may terminate immediately for a material breach not remedied within 15 days after written notice.
• On termination, the assistant will be deactivated. Customer data will be deleted under the Privacy Policy or, if requested within 30 days, provided to the Customer as an export.

18. Force majeure

Neither party is liable for breach caused by an unforeseeable and unavoidable event beyond its control, including natural disaster, war, internet backbone failure or a regional outage of a third-party cloud provider. The affected party must notify the other promptly.

19. Changes to these Terms

The Service Provider may amend these Terms. Customers will be notified by e-mail or through the Customer Portal at least 15 days before a change takes effect, or at least 30 days for a material adverse change. A Customer rejecting the change may terminate before it takes effect; otherwise, continued use constitutes acceptance.

20. Consumers

The Service is intended for businesses. If, exceptionally, a natural person acting outside their trade, business or profession orders the Service, they retain rights under Hungarian Government Decree 45/2014 (II. 26.), including the statutory 14-day withdrawal right. A consumer may contact the competent consumer protection authority or the conciliation board for their place of residence. A list of Hungarian conciliation boards is available at bekeltetes.hu.

21. Complaints

Complaints may be submitted to hello@bookwithmira.com. Written complaints will receive a substantive response within 30 days. If rejected, a Customer or consumer may use the forums described in Section 20.

22. Governing law and final provisions

• Hungarian law governs matters not addressed in these Terms, in particular Act V of 2013 on the Hungarian Civil Code, Act CVIII of 2001 on electronic commerce services and the GDPR.
• The parties will first seek to resolve disputes through negotiation. If unsuccessful, for business-to-business disputes the parties submit to the competent court for the Service Provider's registered office, unless prohibited by law.
• If any provision is invalid, the remaining provisions remain effective.